Privacy Policy

Iseka Agency ("we", "us", "our") is a UK-based digital agency offering website development, SEO, AI automation, website management and digital marketing services. We are committed to protecting the privacy of our clients, prospects and website visitors.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have under the UK GDPR and the Data Protection Act 2018.

For the purposes of UK data protection law, Iseka Agency is the data controller for personal data we collect directly through our website and client engagements.

When we process personal data on behalf of clients (for example, leads captured through a client website we manage), we act as a data processor under the terms of our service agreement with that client.

We may collect the following categories of personal data:

• Contact details — name, business name, email address, phone number and postal address.
• Enquiry information — the content of messages you send us through forms, email or scheduled calls.
• Account & billing information — details required to deliver our services and process payments.
• Technical data — IP address, browser type, device information, referring URLs and pages visited on our website.
• Marketing preferences — your choices about receiving communications from us.

We use personal data to:

• Respond to enquiries and provide quotations.
• Deliver, manage and improve our services.
• Issue invoices and manage our commercial relationship.
• Send service updates and, where permitted, marketing messages.
• Analyse website performance and improve user experience.
• Comply with our legal and regulatory obligations.

We rely on the following lawful bases under UK GDPR:

• Contract — to deliver the services you have engaged us for.
• Legitimate interests — to run our business, respond to enquiries and improve our offering.
• Consent — for non-essential cookies and direct marketing where required.
• Legal obligation — to meet accounting, tax and regulatory requirements.

We do not sell your personal data. We may share it with carefully selected third parties who help us operate our business, including:

• Hosting, cloud infrastructure and email providers.
• Analytics, SEO and marketing automation platforms.
• AI and automation providers used to deliver our services.
• Payment processors and accounting software.
• Professional advisors and regulatory bodies where legally required.

All processors are bound by appropriate contractual safeguards and may only use your data on our instructions.

Some of our service providers operate outside the UK. Where personal data is transferred internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or adequacy decisions issued by the UK Government.

We keep personal data only for as long as necessary for the purposes it was collected, including legal, accounting and reporting requirements. Enquiry data is typically held for up to 24 months; client records are held for the duration of our engagement and for up to 7 years afterwards to meet UK statutory obligations.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where applicable.
• Restrict or object to certain types of processing.
• Withdraw consent at any time where processing is consent-based.
• Request data portability where applicable.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us using the details at the bottom of this page.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. While no system is completely secure, we work with reputable providers and apply industry best practices.

Our website uses cookies and similar technologies. For full details about what we use and how to manage your preferences, please see our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The "Last updated" date at the top of this page will always reflect the latest version.