Terms & Conditions

These Terms & Conditions govern your use of the Iseka Agency website and the services we provide. By using our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.

Iseka Agency is a UK-based digital agency based in Guildford, Surrey. We provide website development, SEO, AI automation, website management and digital marketing services to local and small-to-medium-sized businesses.

We deliver services under a separate written proposal, statement of work or service agreement which sets out the specific scope, deliverables, timelines and fees. In the event of conflict, the signed service agreement takes precedence over these terms.

• Website design, development and management.
• Local SEO and Google Business Profile optimisation.
• AI automation, chatbots and voice receptionists.
• Marketing automation, paid advertising and lead generation.

Fees are set out in your individual proposal or service agreement. Unless agreed otherwise:

• Setup fees are payable before work begins.
• Monthly retainers are billed in advance.
• Invoices are payable within 7 days of issue.
• All prices are exclusive of VAT where applicable.

Late payments may result in suspension of services and interest charged in line with the Late Payment of Commercial Debts (Interest) Act 1998.

To deliver effectively, we ask clients to:

• Provide accurate information, content, brand assets and approvals in a timely manner.
• Grant the access required to systems, accounts and platforms relevant to the engagement.
• Ensure that any materials supplied to us do not infringe third party rights.
• Respond to feedback requests within reasonable timeframes to keep projects on schedule.

Upon full payment, ownership of bespoke deliverables created specifically for you under a project transfers to you, except for:

• Our pre-existing tools, frameworks, templates and internal methodologies.
• Third party software, plugins and platforms licensed under their own terms.

You retain ownership of all materials, brand assets and content you supply to us. We may showcase work in our portfolio and case studies unless otherwise agreed in writing.

Our work often involves third party platforms such as hosting, analytics, AI providers and advertising networks. We are not responsible for outages, pricing changes or policy decisions made by these providers, but we will help you manage the impact wherever reasonably possible.

We provide our services with reasonable care and skill in line with industry standards. While we work hard to drive measurable results, we cannot guarantee specific outcomes such as search rankings, lead volumes, conversion rates or revenue, as these depend on factors outside our control.

To the maximum extent permitted by law, our total liability under or in connection with any engagement shall not exceed the fees paid by you to us in the three (3) months preceding the event giving rise to the claim.

We are not liable for indirect, special or consequential losses, including loss of profits, revenue, business opportunities or data. Nothing in these terms limits liability for death, personal injury or fraud where such limitation is not permitted by law.

Either party may terminate an ongoing service in line with the notice period set out in the relevant service agreement (typically 30 days written notice). Fees for work completed up to the date of termination remain payable. We reserve the right to suspend or terminate services immediately for unpaid invoices or material breach of these terms.

Both parties agree to keep confidential information shared during the engagement private and to use it only for the purpose of delivering or receiving the services. This obligation continues after the engagement ends.

Our handling of personal data is described in our Privacy Policy. Where we process data on your behalf, we will agree appropriate data processing terms.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms & Conditions from time to time. The "Last updated" date at the top of this page reflects the most recent version. Continued use of our website or services after changes constitutes acceptance of the updated terms.